A woman claimed that barring Indians, all the other passengers were given good hotel accommodation since their flight was delayed.
The airline allegedly did not give any reason for the delay and dumped all Indians in a small room, she told reporters.
Another passenger accused Air France of not providing Indians with proper food or water during the ordeal.(An extract from the above link)
If this is true, what a shame!
Air France has denied doling out discriminatory treatment, but I’d rather give more credence to the passengers’version. Why should they make such a false claim? The airlines has every reason to deny the allegation.
Leave alone the ethical aspect of the issue, it is the absence of commercial wisdom which causes many international airlines not to make an all out effort to neutralize the racially discriminative approach/ attitude of its employees.
I have heard many Indian frequent travelers complaining about subtle racist slur in the treatment meted out to them.
International aviation industry should realise that non-European customers contribute hugely to their income. Guess it’ll do good to have the following quote put up in places frequented by all airlines employees.
A customer is the most important visitor on our premises.
He is not dependent on us. We are dependent on him.
He is not an interruption in our work - he is the purpose of it.
We are not doing him a favour by serving him. He is doing us a favour by giving us the opportunity to serve him.- Mahatma Gandhi
Just imagine what will happen if, the allegation of the passengers being found true, the Government of India issues a fatwa to Indians to boycott Air France!